Frequently Asked Questions
Orders received before 14:00 should be dispatched that day. Please note that in some circumstances we may have to fulfil your order from one of our stores.
This will unfortunately lead to a day delay on dispatching your order. This should not affect the estimated delivery time of any orders placed for 'UK Standard Delivery'.
We will notify you via email if this will affect a 'Next Day Delivery' service.
We offer a free delivery on all UK orders over £140 and all international orders over £270.
UK Delivery DPD (£6.00) - Fully tracked signed for service within 1-3 working days. You will receive an email / txt message informing you of the estimated delivery date and time within a 1 hour window. If you are unable to sign for the delivery then there is the option to reschedule or leave with a neighbour. A calling card will be left to rearrange if the delivery is unsuccessful.
UK Saturday Delivery DPD (£16.00) - The same service as above but now available on Saturdays. Orders must be placed before 13:00 Friday.
Collect From Store (Free) - This service allows you to collect your parcel from one of our 4 stores.
Please note that this service relies on our weekly deliveries around the stores and may take up to 5 days depending on the store delivery schedule for each week. If you require further information please call the team on 020 7247 6254.
NB: During the checkout you are asked for your mobile telephone number, this is for the courier company to keep you up to date with your delivery.
Deliveries outside the UK
All international orders are dispatched with DHL (£15.00) and deliver to most countries within 2 to 5 working days. All packets require a signature and therefore cannot be delivered to a PO BOX. If you would like us to dispatch your parcel using a different courier company (e.g. Royal Mail) please get in touch and we'll see if we can help.
Hassle free returns and refunds
We offer all our customers a full exchange or refund on all full price items. Please see below for our Sale returns policy.
All returned items must be sent with a returns number that can be obtained by emailing firstname.lastname@example.org. This will help ensure your return or exchange is dealt with quickly and efficiently.
Simply send back the garment within fourteen days of receiving your parcel, unworn, unwashed and with all tags still attached in the original packaging (where possible). Please include the completed returns form stating the reason for your return and what you wish to do - exchange or refund. Please include a phone number just in case we have any questions. We will contact you if there is a difference in value to the original transaction to organise payment or refund. On exchanges Albam will cover the cost of dispatching exchanged items.
Send all returns within 14 days of receipt to:
Albam - Returns
111a Commercial Street
E1 6BG, UK
PLEASE NOTE: For returns it is your responsibility to ensure the goods arrive with Albam as they were initially dispatched. We recommended using a service that requires a signature to prove delivery, as any item lost in transit will be your responsibility.
Books and publications can unfortunately not be returned for a refund.
Refunds will be for the value of the goods returned; we cannot refund postage charges. Orders can be cancelled within seven days, please contact a member of the customer services team for more details - +44 (0) 20 7247 6254.
Items that have been altered cannot be returned for a refund or exchange.
Returns policy for purchases in store
Items purchased in store can be returned in person within fourteen days from the date of receipt for an exchange or refund if the goods are faulty or unsuitable.
Items bought in sale or at a discounted rate are available for an exchange or credit note within seven days from date of purchase.
Refunds can only be made at the store the item was originally purchased at. Items can be exchanged between stores.
Proof of purchase is required and the goods must be in their original condition.
Returns policy for sale items
We regret Sale items cannot be refunded outside the 7 day ‘cooling off’ period determined by the UK Distance Selling Regulations.
If you would like to return an item within this period you will need to contact us via our returns email email@example.com.
Outside of this 7 day period we will be happy to offer a like for like exchange or a credit note.
Please note all sale returns need to be returned unworn in a re-saleable condition with all tags attached.
Our parent company
MERCER Clothing Ltd is the parent company of the Albam brand, registered in England and Wales 5692019.
All transactions through Albam Clothing's secure website www.albamclothing.com will appear on your bank statements as MERCER Clothing Ltd.
All correspondence can be sent to:
111a Commercial Street
E1 6BG, UK
VAT and prices on the checkout page
All prices on the website include Value added tax (VAT) at the current rate.
For customers outside the EU whereby VAT is not applicable VAT is automatically removed from your total. It is your responsibility to resolve any local or duty taxes.
The prices adjust on the checkout depending on where you live so all UK (and EU) orders exclude VAT until you select your destination country.
Call or email with any queries.
+44 (0) 20 7247 6254 / firstname.lastname@example.org.
We are committed to protecting and maintaining our customers privacy while making using the website as simple and secure as possible.
All electronic payment transactions are handled by PROTX using Secure Socket Layers (SSL) which ensure that all data is encrypted and therefore extremely difficult to view if intercepted by anyone other than PROTX.
When you are using a secure web page the web address will start with HTTPS rather than HTTP and there will be a small padlock in the corner of your browser. We do not access or store your card details at any point of the transaction.
If we suspect any suspicious use of your card our customer sales team will contact you by telephone or email prior to the payment being processed.
We are committed to protecting and maintaining our customers privacy while making using the website as simple and secure as possible. All data is securely stored using industry standard firewalls and can only be accessed by Albam.
Please ensure the information that we hold is correct and up to date. You can view and update your details within the My Account section of the website, with your email address acting as your username. If you have any problems accessing this information please email email@example.com with details.
Albam will contact you by post or/and email to notify of special offers, new stock arrivals and other news items. Please email 'Stop' to firstname.lastname@example.org to be removed from the mailing list. Very occasionally we will work with third parties who we think you will be interested in. Please email email@example.com with 'No Affiliates' in the subject line if you do not wish to receive these promotions.
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