Frequently Asked Questions
Orders received before 14:00 should be dispatched that day. Please note that in some circumstances we may have to fulfil your order from one of our stores.
This will unfortunately lead to a day delay on dispatching your order. This should not affect the estimated delivery time of any orders placed for 'UK Standard Delivery'.
We will notify you via email if this will affect a 'Next Day Delivery' service.
We have three delivery options available in the UK, all of which require a signature on delivery. Please feel free to select a work address for delivery if you are not likely to be at your account address during the day.
Standard Delivery (£5.00) - uses Royal Mail and usually takes between three and five working days, however packages can take up to 14 working days, if you require a next working day service the next day delivery option is strongly advised. If you are not at the address you will be left a card and you collect your parcel from your local Post Office or Sorting House.
Next Day Delivery (£6.00) - uses Initial City Link or FedEx and all domestic parcels ordered between Monday and Thursday will be guaranteed to arrive the following working day before 17:30. If you are not at the delivery address your parcel will automatically be put out for redelivery the following working days. If there is going to be no one at the delivery address we recommend selecting Standard Delivery!
Collect From Store (£0) - this service uses weekly deliveries into store. Please note that this may take up to 7 days depending on that particular weeks delivery schedule. If you do need your item in a hurry we would recommend using the Next Day Delivery Service.
Within the checkout page you are asked for your telephone number, this is only used by the courier company to assist your delivery and it is a good idea to provide this.
Deliveries outside the UK
All international dispatches (£15.00) require a signature on delivery and we use the quickest route to get the parcel to you. On many occasions this is International Signed For or Guaranteed Air Mail. Please note that Royal Mail International Signed For packages can take up to 21 working days to reach their destination.
Email (email@example.com) or call +44 (0)11 5924 0634 with any queries.
For all returns please send to:
Unit 3, 4 Stoney Street
Nottingham, NG1 1LG
Please use a postage service that requires a signature, as the returned item remains your responsibility until we take delivery of it. Also please complete the returns form on the reverse of the packing slip so we can exchange or refund as required.
Don't hesitate to call us with any queries - +44 (0)11 5924 0634
Hassle free returns and refunds
We offer all our customers a full exchange or refund on all full price items. Please see below for our Sale returns policy.
All returned items must be sent with a returns number that can be obtained by emailing firstname.lastname@example.org. This will help ensure your return or exchange is dealt with quickly and efficiently.
Simply send back the garment within fourteen days of receiving your parcel, unworn, unwashed and with all tags still attached in the original packaging (where possible). Please include the completed returns form stating the reason for your return and what you wish to do - exchange or refund. Please include a phone number just in case we have any questions. We will contact you if there is a difference in value to the original transaction to organise payment or refund. On exchanges Albam will cover the cost of dispatching exchanged items.
Send all returns within 14 days of receipt to:
Unit 3, 4 Stoney Street
Nottingham, NG1 1LG
PLEASE NOTE: For returns it is your responsibility to ensure the goods arrive with Albam as they were initially dispatched. We recommended using a service that requires a signature to prove delivery, as any item lost in transit will be your responsibility.
Books and publications can unfortunately not be returned for a refund.
Refunds will be for the value of the goods returned; we cannot refund postage charges. Orders can be cancelled within seven days, please contact a member of the customer services team for more details - +44 (0)11 5924 0634.
Items that have been altered cannot be returned for a refund or exchange.
Returns policy for purchases in store
Items purchased in store can be returned in person within fourteen days from the date of receipt for an exchange or refund if the goods are faulty or unsuitable.
Items bought in sale or at a discounted rate are available for an exchange or credit note within seven days from date of purchase.
Refunds can only be made at the store the item was originally purchased at. Items can be exchanged between stores.
Proof of purchase is required and the goods must be in their original condition.
Returns policy for sale items
We regret Sale items cannot be refunded outside the 7 day ‘cooling off’ period determined by the UK Distance Selling Regulations.
If you would like to return an item within this period you will need to contact us via our returns email email@example.com.
Outside of this 7 day period we will be happy to offer a like for like exchange or a credit note.
Please note all sale returns need to be returned unworn in a re-saleable condition with all tags attached.
Our parent company
MERCER Clothing Ltd is the parent company of the Albam brand, registered in England and Wales 5692019.
All transactions through Albam Clothing's secure website www.albamclothing.com will appear on your bank statements as MERCER Clothing Ltd.
All correspondence can be sent to:
111A Commercial Street
VAT and prices on the checkout page
All prices on the website include Value added tax (VAT) at the current rate.
For customers outside the EU whereby VAT is not applicable VAT is automatically removed from your total. It is your responsibility to resolve any local or duty taxes.
The prices adjust on the checkout depending on where you live so all UK (and EU) orders exclude VAT until you select your destination country.
Call or email with any queries.
+44 (0)11 5924 0634 / firstname.lastname@example.org.
We are committed to protecting and maintaining our customers privacy while making using the website as simple and secure as possible.
All electronic payment transactions are handled by PROTX using Secure Socket Layers (SSL) which ensure that all data is encrypted and therefore extremely difficult to view if intercepted by anyone other than PROTX.
When you are using a secure web page the web address will start with HTTPS rather than HTTP and there will be a small padlock in the corner of your browser. We do not access or store your card details at any point of the transaction.
If we suspect any suspicious use of your card our customer sales team will contact you by telephone or email prior to the payment being processed.
We are committed to protecting and maintaining our customers privacy while making using the website as simple and secure as possible. All data is securely stored using industry standard firewalls and can only be accessed by Albam.
Please ensure the information that we hold is correct and up to date. You can view and update your details within the My Account section of the website, with your email address acting as your username. If you have any problems accessing this information please email email@example.com with details.
Albam will contact you by post or/and email to notify of special offers, new stock arrivals and other news items. Please email 'Stop' to firstname.lastname@example.org to be removed from the mailing list. Very occasionally we will work with third parties who we think you will be interested in. Please email email@example.com with 'No Affiliates' in the subject line if you do not wish to receive these promotions.
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